Cold Packing

Expensive Small Ice Pack was just a package of gel…not cool.

Products appear to be in good condition and flavor according to wife

Added one pack but somehow the US mail put in the mail box which stayed there all day in florida heat. I know it had directions for the postal service to deliver to the door but i guess that doesn't matter for government workers. My wife put them in the freezer for an hour or two sinece they were largely soft and melted. I don't thin the cold packs were worth it if coming from out of state.

with my recent order of a truffle box i added two cold packs in the hopes that all would arrive in good condition. The cold packs had no temp or indication of cool when my order arrived. I think the only time i would re-use this option is if doing a two day shipment in the summer... i appreciate the option however if i am ordering something that may melt it is really up to the shipper to ensure that all arrives as it should.... not to charge extra to do their job correctly..

I would have gladly payed extra for more cold packs that would have matched the size of my package. How would I have known to add 2 or 3 to my order? There needs to be a better way to do this - you are shipping things that melt after all.

The package had been left in my mailbox for a couple of hours. The NoNos didn’t appear to be melted, but a softer candy would have been ruined. There had been no option to get 2 cold packs.

There should not be a limit on the amount of ice packs for purchase on an order. I tried to add 5. So make shipping more expensive … because receiving melted chocolate in a $70+ order is not okay. These ice packs do not do well in shipping during the summer . Since “Halloween Candy” sells out so fast, I have been forced to order during a summer month . Handing melted chocolate that has Resolidified out to allergy kids during Halloween doesn't seem fare. What can be done to fix this ongoing problem of melting expensive speciality chocolate? Please fix this big problem.

I purchased the ice pack, git my package as soon as it was delivered and the chocolate was still completely melted.

I recommend adding more than one cold pack in the summer, even if you're sure it won't be extremely hot outside. I ordered one with several items and they were warm, but thankfully not melted. So it did work, but I will likely order at least two when I have several items in the order, just to be sure they stay cold.