Shipping & Returns

Yes. Once your order is placed, you will receive two emails:

Order Confirmation Email: This email is sent immediately after payment is received. It confirms that we have received your order and are preparing it for shipment.

Shipping Confirmation Email: Once your order has been handed over to the shipping provider you selected, you will receive a second email with your tracking information.

If you have an account with us, you can log in at any time and view your order and tracking details under the Orders section.

If you do not have an account, or if you still need help, please contact us at info@nowheychocolate.com or call us Monday through Friday, 9 a.m. to 5 p.m. at 732-806-5218.

Tracking information is automatically emailed once your order ships.

You can also track your order by logging into your account:

Hover over the Account link at the top right corner of the screen.
From the drop-down menu, click Orders to view your order details and tracking information.

Important: Carrier transit times begin only after your order leaves our facility. They do not include the handling period. For example, if you place an order on Monday, it may take 1 to 3 business days to prepare before shipping. Once the package is handed to the carrier, the carrier’s estimated delivery time begins.

Shipping times vary depending on your order and the shipping method selected at checkout.

All orders begin with a handling period of 1 to 3 business days, Monday through Friday, while we prepare your items. Once your order is ready, it is shipped through the carrier you selected. You will receive a tracking number by email once your package is in transit, and from that point, you can follow the delivery progress directly with the carrier.

Once your order ships, tracking information is automatically sent by email.

You can also check your shipment status by logging into your account and visiting the Orders section.

Please remember that handling time and shipping time are not the same. Orders may take 1 to 3 business days to be prepared before they are shipped.

Delivery speed depends on the shipping method selected at checkout and on the carrier’s own transit times and policies.

Shipping options such as Ground, Priority, Air, Next Day, and other available services are handled entirely by the carrier once the package leaves our facility. After your package has been handed to the carrier, we cannot be responsible for delays caused by weather, operational issues, routing problems, or other carrier-related events.

Please note that all carrier delivery estimates are based on business days only, which means Monday through Friday and does not include weekends or holidays. For example, if a service says 7 days, that means 7 business days, not 7 calendar days.

Shipping costs are automatically calculated at checkout. Once you add items to your cart and proceed to checkout, you will see the shipping options and rates available for your order.

Please note:

Carrier shipping times are estimates only
Carrier estimates are calculated in business days
Handling times of 1 to 3 business days are separate and begin once your order is placed

During busy holiday periods such as Halloween, Christmas, Valentine’s Day, Easter, Thanksgiving, and Cyber Monday, processing and shipping may take longer due to high order volumes. We strongly recommend placing your order early to help ensure timely delivery.

We strongly recommend tracking your package closely and monitoring the tracking updates provided by the carrier.

Because we process hundreds of orders daily, it is the customer’s responsibility to watch the tracking information and be available to receive the package. If the carrier marks the package as delivered but you did not receive it, you must contact us within 12 hours of the delivery scan.

Please email info@nowheychocolate.com or call us Monday through Friday, 9 a.m. to 5 p.m. at 732-806-5218 within that timeframe.

If we are not contacted within those first 12 hours after the package is marked as delivered, we cannot offer guarantees, credits, replacements, or refunds.

If you just placed your order, please call us as soon as possible at 732-806-5218, Monday through Friday, 9 a.m. to 5 p.m., so we can see whether an address correction is still possible.

However, please understand:

We cannot guarantee that an address can be changed
We cannot guarantee a refund, replacement, or credit if the wrong address was entered
Once an order has shipped, we are unable to make changes

We always ask customers to carefully verify the shipping address before completing checkout. Even if you contact us shortly after placing the order, we cannot promise that the change can be made in time.

If your order arrived melted, please take clear photos immediately and email info@nowheychocolate.com with:

Your order number
Photos of the product
A brief explanation of what happened

The email and photos must be sent within the first 10 hours after the package has been marked as delivered.

We also strongly recommend tracking your package and making sure it is not left outside in the sun or heat after delivery.

Yes. If you live in a warm state or area, or if you may not be home when the package is delivered, our policy is that you should add ice packs and select Priority shipping at checkout.

If ice packs and Priority shipping are not selected and the chocolate arrives melted, we cannot guarantee refunds, credits, or replacements.

We include reminders in the cart asking customers not to forget ice packs and Priority shipping because carriers do not provide climate-controlled trucks or special temperature protection for chocolate products.

If an order is placed without ice packs, we cannot offer refunds, credits, or replacements for heat-related damage.

Yes. During high-volume periods such as Valentine’s Day, Easter, Halloween, Thanksgiving, Christmas, and Cyber Monday, orders may take up to one week to ship due to increased demand.

We always recommend ordering early during seasonal rushes to avoid delays.

We apologize. What you may be seeing is called chocolate bloom. This can happen when chocolate becomes untempered due to temperature changes, often during transit. It may create a white film or streaks on the surface and can affect the appearance and texture of the chocolate.

While this does not create a food safety issue, we understand that you expect your chocolate to arrive in excellent condition.

Please take a photo and email it to info@nowheychocolate.com, or call us during business hours at 732-806-5218, and we will review the issue and provide a solution.

Orders are processed and shipped Monday through Friday only. We do not process or ship orders on weekends or major holidays.

Any order placed on a weekend or holiday will be processed on the next business day.

Your order may only be canceled if it has not shipped yet.

Please contact us as soon as possible if you need to request a cancellation. Once an order has been shipped, we are unable to cancel it.

No. Faster shipping methods only affect the carrier’s transit time. They do not reduce our handling time of 1 to 3 business days.

Customers are responsible for tracking their packages at all times.

If you notice that your package is being returned, delayed unusually, or has a delivery issue, please contact us as soon as possible so we can review the situation and see what may be done. In many cases, these issues happen because of an incorrect or incomplete shipping address.

We are always happy to review the situation with you, but it is the customer’s responsibility to monitor tracking updates and make sure the shipping information provided is correct.

Please understand that we cannot issue refunds for melted chocolate that has been left outside after delivery.

If your package is being delivered to a location where temperatures may go above 80°F, you must provide an address where the package can be accepted at the time of delivery. We also strongly recommend adding ice packs and selecting Priority shipping at checkout.

If those precautions are not taken, we cannot guarantee refunds, credits, replacements, or claims for melted products.

If you receive merchandise that is damaged or otherwise not acceptable, you must contact No Whey! Foods immediately upon receipt of the shipment.

Please send an email to info@nowheychocolate.com within 12 hours of delivery and include detailed digital photos showing:

The outside shipping box
The packaging materials
The damaged item(s)

These photos are often required as evidence for claims and reviews.

Customers are responsible for tracking their packages during shipment.

We strongly recommend monitoring your tracking information regularly. If your package is delivered to the wrong address or is lost by the carrier, tracking updates are important for helping locate the shipment.

Once a package is in the carrier’s possession, it is the carrier’s responsibility to locate merchandise in their care. Customers are expected to keep track of their shipment status at all times.

All sales are final and cannot be expected to be canceled due to shipping delays.

At checkout, carrier delivery times are presented as estimates only. Those transit times are not guaranteed and are outside the control of No Whey! Foods once the package has been handed to the shipping provider.

For that reason, delays in transit do not qualify an order for cancellation, refund, or credit.

Yes, there may be additional fees for international orders.

There is no guarantee regarding exact delivery time or product condition for international shipments due to long transit times and customs processing.

In addition, customs duties, taxes, brokerage charges, or other import fees may be assessed at the destination country, especially when using carriers such as UPS. These fees are outside of our control, and we cannot predict or guarantee what charges may be added after checkout.

By placing an international order, customers acknowledge that unexpected import-related charges may apply upon delivery.

Because our products are edible food items, all sales are final, and we do not accept returns on food merchandise.

No. Once your package has been handed to the carrier, delays caused by the carrier are outside of our control and do not qualify for refunds, replacements, or credits.

We always recommend placing your order early and tracking your package closely to help avoid delivery issues.