Section 1 Storefront
1.1 Do you have a No Whey! Foods Storefront?
Our manufacturing facility is located in Lakewood, NJ, but it is not open to the public. However, we do have our No Whey! Bake Shop in Howell, NJ, which is open for visitors! Here, you can enjoy freshly baked goods daily and explore our signature No Whey! products in person.
Location: 6473 Route 9 N, Howell Township, NJ 07731
Store Hours: Monday–Thursday: 9 a.m. – 5 p.m. | Friday: 9 a.m. – 3 p.m.
Have questions? Call us at 732-994-5071
Section 2 Ingredient Information
2.1 What are the Top 9 Common Food Allergens?
The U.S. has identified a list of the top 9 food allergens, which are widely recognized around the world. These nine allergens account for over 90% of food-related allergic reactions. The top 9 allergens are:
- Peanuts, Tree Nuts, Eggs, Dairy (Milk), Wheat, Soy, Fish, Crustacean Shellfish, Sesame
2.2 What Are Your Products Free From?
All No Whey! products are crafted in a dedicated facility free from the top 9 allergens and are entirely gluten-free. Our products are also:
- Dairy-Free & Milk-Free, Peanut-Free & Tree Nut-Free, Egg-Free, Soy-Free, Wheat-Free & Gluten-Free, Fish & Shellfish-Free, Sesame-Free, Made with all-natural colors and flavors
We are Vegan, 100% cruelty-free, and committed to using all-natural ingredients. If you have questions about other allergens or ingredients, please don’t hesitate to reach out at info@nowheychocolate.com.
2.3 Are your products Kosher certified?
Yes! All No Whey! products are OK! Kosher Pareve certified.
2.4 Do your products contain corn?
While some of our products are free from corn-based ingredients, our facility does use corn in certain items. Because of this, there is a risk of cross-contamination. If you have a corn allergy, we recommend avoiding our products to ensure your safety.
2.5 Do your products contain peas or chickpeas?
We use pea- and chickpea-based ingredients in some products and in our manufacturing facility. While some products do not contain these ingredients, there is still a risk of cross-contamination. If you have an allergy to peas or chickpeas, we do not recommend consuming our products.
2.6 What type of natural flavors do you use?
We use natural flavoring ingredients sourced from specialized flavoring companies outside of our facility. All of the natural flavors we use are guaranteed to be free from the top 9 common food allergens.These flavoring companies create their own proprietary blends and do not disclose the exact fruits or vegetable ingredients, even to us. Laws protect these companies, allowing them to keep their ingredients confidential, unless they include one of the top 9 allergens.If these companies were able to provide us with full ingredient details, we would share that information immediately, as we understand how important it is for customers with food allergies outside of the top 9 allergens.
2.7 Medical or Dietary Concerns
If you have any medical condition or dietary restrictions, we recommend consulting your healthcare provider before consuming our products. Each No Whey! product includes a complete list of ingredients on its packaging as well as in the product description online. Reviewing these details with your healthcare professional can help ensure the product is safe for you to enjoy.
Section 3 Wholesale Accounts
3.1 Do you offer wholesale accounts?
Yes! We proudly offer wholesale opportunities for both our everyday products and seasonal specialties, tailored for businesses and retailers.
3.2 How do I apply for a wholesale account?
Becoming a wholesale partner is simple. We provide a complete guide to help you get started. Click here for more information and learn how to join our wholesale program.
Section 4 Order Status & Shipping Information
4.1 Will I receive a confirmation email for my order?
Yes! Once your order is placed, you will receive two emails: Order Confirmation email: This email is sent immediately after payment is received, confirming that we have received your order and are preparing it for shipment and a Shipping Confirmation email: Once your order has been handed over to the shipping provider you selected, you will receive a second email with your tracking information.
4.2 When will my order arrive?
Shipping times vary depending on your order and the shipping method chosen. All orders begin with a handling period of 1–3 business days (Monday–Friday) to prepare your items. Once your order is ready, it is shipped through the provider you selected. You will receive a tracking number via email when your package is in transit, and from that point, you can track your order until delivery.
Note: If an order is placed on a Friday, weekend, or holiday, the handling period will begin on the next business day.
4.3 How do I track my order / has my order shipped?
Tracking information is automatically emailed once your order ships. You can also track your order by logging into your account: 1. Hover over the "Account" link at the top right corner of the screen. 2. From the drop-down menu, click "Orders" to view your order details and tracking information.
Important: The tracking times provided by carriers begin after your order leaves our facility, not during the handling period. For example, if you place an order on Monday, it may take 1–3 business days to prepare before shipping, and then the carrier’s estimated delivery time begins.
4.4 Shipping Information
Shipping costs are automatically calculated at checkout. After adding items to your cart and proceeding to the Checkout page, you will see different shipping options and prices.
Please note: Shipping times provided by carriers are estimates and are calculated in business days.
Handling times (1–3 business days) are separate and begin once your order is placed. During busy holiday periods such as Halloween, Christmas, Valentine’s Day, and Easter, processing and shipping may take longer due to high order volumes. We recommend placing orders early to ensure timely delivery.
4.5 What if I don’t receive my confirmation or tracking email?
If you have an account with us, you can always log in and view your order and tracking details under the "Orders" section.
If you do not have an account or still need help, please contact us at info@nowheychocolate.com or call us Monday–Friday, 9 a.m.–5 p.m. at 732-806-5218.
4.6 Tracking Shows “Label Created” But No Updates
Our team prepares your order and hands it off to the carrier. However, it may take 24–48 hours (or sometimes a bit longer during high-volume periods) for the carrier to scan the package and update tracking.Unfortunately, we cannot see the exact reason for delays once the order is in the hands of the carrier. We recommend checking your tracking again after a few days to see if there is movement. If the status does not update, please contact us — we’re here to help! 732-806-5218 or info@nowheychocolate.com
4.7 My order arrived melted. What should I do?
We’re sorry for the inconvenience! Please take a photo of the melted items and email it to info@nowheychocolate.com, or call us during business hours at 732-806-5218. We’ll work with you to find a solution and make sure you receive your order in the best possible condition.
4.8 I received chocolate that looks old.
We apologize! What you’re seeing is called “blooming,” which can happen when chocolate becomes un-tempered due to temperature changes, often during transit. This may cause a white film to appear on the surface, affecting the look and texture of the chocolate. While it does not pose any safety concerns, we understand that you want your chocolate in perfect condition. Please take a photo and email it to info@nowheychocolate.com, or call us during business hours at 732-806-5218, and we’ll provide a solution.
Section 5 Shipping & Returns
5.1 When will my order ship and what are my shipping charges?
All orders require a handling time of 1–3 business days (Monday–Friday) before they ship. Once your order has been handed over to the shipping carrier of your choice, you will receive an email with your tracking number so you can follow your delivery. Shipping charges are automatically calculated and displayed during checkout before you submit payment.
5.2 Do you ship to locations with high temperatures?
Yes — we can ship to warm-weather destinations. However, when temperatures are expected to reach 80°F (27°C) or higher, we strongly recommend adding Ice Packs to your order and selecting a faster shipping method such as Priority (typically 2–3 business days in transit) or Express Mail (typically 1 business day in transit) to help protect your chocolates from melting during transit.
If you know your area is consistently warm, we suggest adding more than one Ice Pack for extra protection and the best delivery experience.
5.3 How are products shipped to Hawaii and Alaska?
Most orders shipping to Hawaii and Alaska are delivered via USPS Priority Mail. Estimated delivery times and shipping rates will be shown at checkout based on your selected service.
5.4 What is your return policy?
You can review our complete Returns Policy by clicking here:
Section 6 My Account
6.1 How do I create an account?
You can easily create an account on our website to enjoy a faster checkout and view your order history. Simply go to nowheychocolate.com and select “Sign In” at the top right of the page. From there, choose the option to Create an Account and fill in your information to get started.
6.2 How do I edit my account information?
First, sign in to your account at nowheychocolate.com. Once logged in, go to the Account section where you can update your personal details, such as your name, email, and shipping address. Don’t forget to save your changes before leaving the page.
6.3 I forgot my password. What should I do?
No worries — it happens! Go to nowheychocolate.com and click “Sign In.” Under the login fields, select “Forgot your password?” Enter the email address associated with your account, and you will receive a link to reset your password and create a new one.
Section 7 Where to Buy Our Products in the USA and Canada
7.1 Where can I buy your products in the USA and Canada?
You can find our products at various retail stores across the USA and Canada. To locate the store nearest to you, visit our website here and click on “Where to Buy” at the top right corner. Enter your ZIP or postal code, and you’ll see all nearby stores. We recommend calling the store before visiting, as not all locations carry our full range of products.
7.2 Do you ship to Canada?
Yes! We ship to Canada via USPS Priority Mail International. Shipping costs will be calculated at checkout. You can also find our products at select stores in Canada. To find a nearby store, visit www.nowheychocolate.com click “Where to Buy” at the top right, and enter your postal code. Always call ahead to confirm availability, as not all stores carry every product.
Section 8 International Shipping
8.1 Do you ship to my country?
We can ship to most countries around the world. Some products may have shipping restrictions and cannot be sent internationally. During checkout, you’ll be asked to provide your shipping address, including your country. If your country does not appear in the list of available destinations, unfortunately, we cannot ship there at this time.
Section 9 Security and Guarantees
9.1 Is it safe to enter my personal information and payment details on your website?
Yes! Our website is protected with SSL (Secure Socket Layer) encryption, the highest standard in online security. Your personal information is kept private and will only be used by the parties directly involved in processing your order. If you have any questions or concerns about online security, please contact us.
Section 10 Pricing and Billing
10.1 Do I have to pay sales tax?
Sales tax is only applied if you are located in the same state as our main warehouse in New Jersey.
10.2 What payment methods do you accept?
No Whey Foods accepts PayPal, Visa, Mastercard, Discover, and American Express. Businesses may also pay using a company-issued purchase order. Please contact our customer service to set up a business account for commercial purchases via purchase order.
10.3 How can I get a copy of my receipt or invoice?
If you have an account with us, login and click on the profile icon. Then select the "My Orders" link at the top left of our site to view and print your invoices.
10.4 When will my credit card be charged?
When you place an order, No Whey Foods receives an authorization for the purchase amount. Your card or account will not be charged until your order is shipped. Please note that if you pay with a debit card, it may appear that funds have been held before shipping due to bank authorization practices.
10.5 Do you store my payment information?
No. For security reasons, we do not store any payment methods. Even though our system uses high-level encryption and meets top security standards, we prefer not to keep any credit or debit card information on file.
Section 11 Additional Support
11.1 How do I contact you?
Our customer service team is available Monday through Friday, 9 AM to 5 PM (business days only, excluding holidays). You can reach us by phone at 732-806-5218 or by email at info@nowheychocolate.com.
If you contact us by email during the weekend or on a holiday, we will respond on the next business day. You can also leave a message through our contact form by clicking here, and we’ll get back to you as soon as possible.